FAQ | Mysite 1

FAQ

What do I need to place an order with you? We require the first 30% of your grand total to be paid by debit or major credit card only—no exceptions. We do not accept Cash App, Zelle, Apple Pay, prepaid / reloadable cards, child support cards, cash or check for your initial payment. The cardholder will be asked to provide his or her valid Texas ID for verification and sign our rental contract agreeing to all terms and conditions.

I only need this equipment for a few hours, do you charge by the hour? You get to keep your rental for up to three days without any additional fees. The rental time frame is dependent on your event date. Our office is closed every Saturday and Sunday. All weekend rentals are required to be returned Monday morning. If your event is during the week and ends before 3:30 p.m., you are welcome to return the rental earlier but please keep in mind there is no discount or price difference.

You’re closed on weekends, so when do I get my rental? Your rental starts Friday morning! If you are picking up from our location, you or anybody 18 or older with a valid Texas ID, will need to pick up between 8 a.m. and 11 a.m. If you have paid for delivery, you may request a specific delivery time and our team will try our best to accommodate that time. All other deliveries will be taken care of within our standard business hours.

Do you have an overnight or after hours drop off option? We do not currently offer an after hours drop off option. You are required to have arrangements made for your rental to be returned at the required date and time frame stated on your contract. You can designate somebody to return the rental on your behalf.

Do you offer delivery? Yes, we offer delivery for an additional fee. The delivery fee is based on the mileage from our office location to your event address. Please note, not all orders will qualify for delivery or pick up. Rentals are required reach a minimum of $300 prior to taxes—please speak with an event consultant for more details.

Do you offer setup? Yes! Your rental must first qualify for delivery and we will only setup our equipment. The setup fee if is calculated by the specific equipment, quantity and style of setup desired. Most of our tents, staging and flooring are only available as a setup.

I have to be out of my venue by midnight ….. what options do I have? You can choose to return the rental yourself the morning of our next business day or pay for an After Hours pick up (additional fees will apply). Our team will not clean up your personal belongings, trash, etc. If you choose to pay for after hours pick up, our equipment must be ready for pick up prior to arrival and we must be allowed sufficient time to remove our equipment prior to the venue’s deadline.

I’m needing linens—help! We offer several colors, sizes and fabric choices. Your table size will help determine what cloth sizes is needed so please verify your table size if you will not be renting the tables from us. All table cloths come fully processed and ready to be used for your event—no washing or ironing needed! After your event, you are required to shake all linens free of any debris/crumbs and place in the provided mesh bags ONLY if the linens are completely dry. If the linens becomes wet, please allow them to air dry prior to placing them in provided mesh bags. We do not require the linens to be washed or folded prior to return however, if your cloth, chair sash or napkin has been tied, you are required untie those items prior to return. All linen rentals are expected to be stored in a cool, climate controlled space to avoid mildewing.

I’m needing a tent—help! We offer several tent sizes and styles. Tent pricing is directly related to the specifics of your event including: location, ability to stake into grass, required setup/pick up times, etc. You must let us know exactly what you need under the tent and the quantity of each item. We can help you determine the appropriate tent size needed.

Do you offer packages? No, not every event is the same —every event is unique! Your rental order is tailored to your event.

What if I need assistance with my rental while your office is closed? Every customer is provided with an After Hours card attached to their invoice. Please call the phone number listed on this card for assistance while our office is closed. We are not able to add or change equipment to your rental, but we can troubleshoot issues, answer questions and replace rental items if there are any issues with the items themselves at no cost to you. If you do not contact us, no allowance or refund will be made. Please give us the opportunity to resolve a problem at the time it occurs.

Is there a minimum required to rent? No! You are welcome to rent as much or as little as you’d like.

How far in advance should I book? There is no deadline required for booking however, we do recommend confirming your rental as soon as you are certain of what’s needed. Our rentals are based on a “first come first serve” basis. We cannot guarantee equipment or schedule availability unless the rental has been finalized.

Do I need an appointment to visit your showroom? No appointment is necessary however, we do recommend you arrive no later than 30 minutes prior to closing to allow yourself time for browsing and asking any questions you may have.

Will you load and unload my rental for me? Yes! Our warehouse staff will only assist you in loading/unloading items if picked up in the appropriate vehicle at the designated pick up time. Please be sure to confirm what type of vehicle is required for your rental.