Performance Party Rental Policies

Payments: 30% of your rental is due at the time of booking and is required to be paid on a credit/debit card. A matching, valid TXDL or TXID is required for all credit/debit payments. Checks are not accepted within 14 days of your event date. All balances must be paid either at time of pickup or 24 hours before scheduled delivery/setup.

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Cancellation Policy: All payments are non-refundable. Any rental items requested to be removed or cancelled on a confirmed order within 72 hours of rental begin date will incur a restocking/cancellation fee equal to 100% of rental order total. Any rental items requested to be removed or cancelled on a confirmed order within 14 days of rental date will forfeit any payments made and may incur a restocking/cancellation fee up to 100% or rental order total. If you do not pick up your items as scheduled, you will be charged your full rental fee without the option to reschedule.

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Inclement Weather Policy: Available for outdoor events with inclement weather (chance of rain greater than 50%). Please call the front desk to request a reschedule and review available options.

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Final Inspection: All items are subject to final inspection. We reserve the right to modify rental charges based on broken, damaged, missing, or dirty items up to 72 hours after items have been received. We will contact you regarding any missing or damaged items, and the charge associated with the item(s).

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Late Fees: All weekend rentals are expected to be returned on the following Monday between 8am – 11am. A late fee of 50% of your order total will be charged to the card on file for any items not returned by 11am on Monday. An additional 50% of your order total will be charged to the card on file if your items are not returned by 9am on Tuesday. An additional 50% of your order total will be charged to the card on file if your items are not returned by 3:30pm on Tuesday. If you have not returned your items by 9am on Wednesday, you will be charged an additional 100% of your rental each day after until all your items have been returned. If at any time your credit limit is reached or your card does not allow any additional late fees to be charged, payment arrangements must be made within 24 hours or PPR will file theft charges. If you are scheduled for a weekday rental, the same rates will apply beginning on the scheduled return day.

 

Linens: When picking up linens, it is your responsibility to verify that you are receiving the correct count, size, and color. All linens must be returned in the provided mesh linen bag free of any holes, burns, wax, tape, pins, tacks, etc. Charges may apply for any linens that are returned damaged or require additional processing and/or replacement. Please return all linen bags, metal hangers, skirting hangers and skirting clips or a fee may apply.

 

Customer Pick Up:

• You are responsible for checking that your order is correct. If you notice any discrepancies, please let the warehouse staff or front desk know BEFORE leaving PPR.

• Frozen drink machines must be picked up in a truck or trailer. We will not load into a car or SUV.

• During checkout, you will be provided with an after-hours managers contact information. If you have any issues with our equipment, you must report it to the after-hours manager. The manager will walk you through basic troubleshooting and, if necessary, bring you a replacement. If the after-hours manager determines that the issue was a user error and not an equipment malfunction, a minimum $125 charge will be added to your rental contract. If no attempt is made to contact the after-hours manager when the issue is discovered, no refunds will be given upon return.

 

Delivery/Setup & Pickup/Breakdown:

• Delivery/Setup & Pickup/Breakdown is available for additional fees depending on items, order total, and availability.

• Additional charges will apply for any orders requiring delivery and/or pickup after standard business hours. Standard business hours are Monday to Friday from 8am – 4pm. If you require delivery before or after our standard hours, please call the front office to check availability and obtain a quote.

• We cannot guarantee a specific delivery or pickup time. If you need an estimated delivery or pickup window or have a specific time you will require delivery or pickup, please let the front desk know.

• For some events, we may deliver several days early depending on our workload, weather, and other factors. If this is necessary, there will be no additional charge for your rental.

• Pickups may be delayed depending on workload, weather, and other factors. If this is necessary, we will contact you to ensure the equipment will remain secure while waiting on pickup and give you an updated pick-up day. There will be no additional charges for your rental.

• If any items must be transported to any area other than the standard curbside delivery outlined in the contract, additional fees may apply. All items must be in the same location they were delivered to. All chairs must be stacked, palletized, and strapped as they were delivered.

• If PPR is setting up your event, only PPR staff is permitted on location due to insurance regulations.

• PPR will not deliver or setup any equipment in common outdoor areas of apartment complexes, travel trailer or mobile home parks, or the beach.