18088 South Hwy 288 B Angleton Tx, 77515

Phone 979-848-8863

Fax 979-848-9763

Email: sales@performanceparty.com

Luxury Party Rentals

Need a Quote ? For general questions regarding products and services please use the form below: 

Procedures & Policies

Payments:

30% of your rental is required to be paid on a credit/debit card at the time of booking your items. Payments cannot be taken over the phone. A contract and credit card form can be faxed or emailed to you. A matching TXDL or TXID is required for all payments made. Checks are not accepted within 14 days of your event date. Your balance is to be paid in full 24 hours before your delivery date. If you are picking up from our location, you can pay your balance at pick up. No one under the age of 18 can sign the Rental Contract.

Cancellation Policy:

If you choose to cancel: your rental you will forfeit a minimum of 30% and up to a 100% of your rental.

No Show Fee: if you are a NO SHOW on your schedule pick up day, you will be charged 100% of your rental fees with no option of rescheduling.

If you request to cancel or reschedule your event a cancellation or rescheduling form must be signed in order to change/cancel your current contract.

Bad Weather Policy:

This does not apply to indoor events or rental items not affected by the weather. Our bad weather policy does not include temperatures that are too hot or too cold. If management at Performance Party Rents makes the decision to cancel your rental you will hear from us as early as the day before your scheduled pick up/ delivery and as late as the morning of.

We use several formulas in making our weather related decisions. From high winds, the types of showers expected to soggy grounds, we have years of experience with outdoor event planning. No one likes a bad weather on their party day. We use several sources for weather information and we make sure to use their detailed hour by hour section.

If our equipment leaves our warehouse and you experience bad weather during your event, no refunds/discounts will be given due to bad weather.

If you choose to reschedule with a 50% chance of rain or less you will be charged a minimum fee of 20% of your rental, in addition to your rental fees. Fee is subject to change on high demand items. With a 51% and above you can reschedule for a new date with no additional rescheduling fee, just your original rental cost. The reschedule date must be given to Performance Party within 90 days of your original rental date. The new rental date must be within 12 months of the original rental date. You must call into Performance Party at least 72 hours prior to your event date to make arrangements.

Please note: all rescheduling is subject to availability. All items have to be reschedules for equivalent equipment.

Returns-Final Inspection:

We reserve the right to modify charges for broken, missing, damaged, or dirty items up to 72 hours after items have been received prior to going through FINAL inspection. After which you will be notified of missing or damaged items.

Late Fees:

Our weekend rentals are to be returned on Monday between 8am-11am.

A late fee of 50% of your total order will be charged to your credit card if you do not return by 11am on Monday.

An additional late fee of 50% of your total order will be will be charged to your credit card if you do not return by 12pm on Tuesday.

An additional late fee of 50% of your total order will be charged to your credit card if you do not return by 3:30pm on Tuesday.

If you have not returned your rental items by Wednesday you will be charged 100% of your rental each day until they are returned.

If at any time your credit card limit is reached and does not allow late fee charges. Payment arrangements must be made within 24hrs or Performance Party will file theft charges.

If you are scheduled to return Tuesday-Friday the same rate applies to you, starting end of business time on your scheduled return day. (Please see store hours for list of times)

Pick up:

You are also responsible for checking that your order is correct. If things are left off or not given, please let the front desk or warehouse personnel know before leaving Performance Party Rents

Moonwalks MUST be picked up in a truck or trailer. Frozen drink machines are NOT to be picked up in a SUV or car. They must be able to sit upright at all times.  

During checkout you will be provided with an on call manager’s card. If you are having issues with our equipment or operating our equipment, you must call the cell phone number listed on the card. The manager can walk you through troubleshooting or, if needed, bring you out a replacement(s). If onsite, the manager determines it is a user error, there will be a minimum fee of $125 added to your contract. We are better able to resolve any complications at the time discovery, not on Monday morning. If no attempt is made to contact Performance Party no refunds will be given on the time of return.

Linens:

When picking-up linens, you are responsible for verifying that you are receiving the appropriate number, color and size etc. All linens must be returned in the supplied laundry bags, free from any burns, wax, tears, pins, tacks, abrasions, etc.

The customer is responsible for the replacement cost of any missing or damaged items. Shake out any loose debris from linen (food, petals, decorations, etc.). Failure to remove all loose debris will result in a fee of $2.00 per linen. All skirts come on a special skirt hanger; these skirt hangers must be returned or a fee per hanger will be incurred. Skirts also come with clips; you will be charged a fee per each missing clip.

Delivery/Set-Up & Breakdown/Pickup:

Additional delivery charges will apply for orders requiring delivery/pickup before or after our typical business hours noted above. (Please see store hours for list of times) If you require delivery outside of our normal business hours please call into our office for a Quote.

We cannot guarantee a specific delivery/pickup time. To find out when your order is scheduled for delivery/pick-up, please call the day before the delivery/pick-up date indicated on your contract.

For a weekend event, we may deliver as early as Wednesday. If you are scheduled for a Friday or Saturday delivery, we may call you at the beginning of the week and move the delivery up, according to our workload and weather conditions with no additional charge to you.

Pickups that are scheduled for Monday may be pushed back to a later day due to inclement weather or other scheduling purposes. Your flexibility is greatly appreciated by our staff. Keep in mind that the safety of all equipment is the customer’s responsibility from the time of delivery to the time of pickup.

If items must be transported to specific area other than what is stated on the contract (i.e. inside building, upstairs, elevators, etc.) customer may be subject to additional fees.

If Performance is delivering and picking up the equipment only, it is your responsibility to break it down, stack, palletize and re-strap it as it was delivered  and return it to the place where your received it.

All items being picked up must be in the same location where we delivered prior to scheduled pick up time.

Set up and break down service are available for additional fees depending on items.

We will not set-up any items, tents included, unless we have received a drawing/diagram of requested placement a minimum of five (5) days prior to event. Changes made at location regarding placement of items will be subject to an hourly fee of $50.00 per hour, per person, with a $50.00 minimum fee.

If Performance Party is setting up your event, only Performance Party Staff members are permitted on location due to insurance regulations.

Performance Party will not setup in common outdoors areas of Apartment Complexes and/or Travel Trailer Parks

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